Friday, June 10th, 2011 at 3:47 pm
Business Challenge Improve service levels and reduce costs by providing a central repository for information about the bank that customers could access easily using Cisco’s Unified IP Contact Centre solution to provide a professional platform for interaction with both existing and new customers. Business Results Customers now have one single number to call if Read More…
Monday, May 16th, 2011 at 10:02 am
Project Details Access bank Unified Contact Centre Enterprise integration with Oracle Siebel CRM. The project was awarded in 2007 and commenced implementation, the 1st of its kind in Sub Sahara Africa. This project included Weco, Somiracle and Accenture as the PMO. We installed the Cisco UCCE solution with telephone banking and integration of Cisco Read More…
