Microsoft ranks as a leader in Customer Relationship Management (CRM) solution in terms of execution and in completeness of vision. The compelling integration with Office and SharePoint products is unprecedented and Microsoft has moved increasingly toward enterprise deployments. The areas of strength include:
- Tight integration with the Microsoft Office® system and Office Outlook, allowing employees to easily pull information from Microsoft Dynamics® CRM into Office system applications such as Microsoft Office® Excel spreadsheet software and Microsoft Office® Word word processing software.
- Quick and easy access to your data through context-sensitive information for populating forms or taking next steps without changing screens.
- Customized workspaces that allow users to create, save, and reuse favourite views of customer data without the distraction of unneeded information.
- Great mobile support that helps enable field workers to get instant access to customer data from most popular portable devices including mobile phones with Web browsers, and laptops.
The features include:
- Opportunity management
- Sales process management
- Quotes
- Order management
- Sales force management
- Email/Direct Marketing
- Case/Service management
- Email Response Management
- E-mail management
- Searchable knowledge base
- Marketing campaign management
We deliver customer care applications which includes CRM, contact centre and customer services.
