Siebel Customer Relationship Management [CRM] Applications
CRM is a business wide strategy designed to reduce costs and increase profitability without compromising the customer satisfaction and loyalty. It also improves the call center efficiency where customer data is accessed real-time. It is also used to automate processes by being a less burden on employees. It also integrates data with other systems so that all needed information is available at one central place saving time and operating costs. It helps the management to make right decisions like where to invest money and tap the right opportunity to keep up with the market trends by looking at the sales, marketing and customer information at one central place. So the overall objective of CRM is reduce costs, improve operating efficiency and customer satisfaction.
Weco systems offers the world’s most complete customer relationship management (CRM) solution, Oracle Siebel CRM. Oracle’s Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. It delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers:
- Comprehensive on premise and on demand CRM solutions
- Tailored industry solutions
- Role-based customer intelligence and pre-built integration
The Oracle Database is the database market leader underneath enterprise business applications, including Siebel CRM Applications.
Oracle Database delivers industry leading performance, scalability, security and reliability on a choice of clustered or single-servers running Windows, Linux, and UNIX. It provides comprehensive features to easily manage the most demanding transaction processing, business intelligence, and content management applications.