CHALLENGE: TOTAL E&P Nigeria Ltd is a leading Oil and Gas company offering diversified services to private clients and public agencies throughout the country. With a work force of over 1,500 and still growing, the company commissioned its new 18-storey/floors corporate Head Office called Eko Towers in Lagos with its capacity to perform large and complex… Read More

THE CHALLENGE: Corona exchange sensitive and important data, relying on dependable and secure connections to their offices in Agungi and Idado. There is no room for dropped connections or extensive down-time when dealing with highly critical business processes and business data. With over 120 VPNs to manage and secure, both internal and customer-facing, the company… Read More

The Nigerian Law School was set up by the Federal Government of Nigeria in 1962. The aim of the institution was to provide for the local needs the then foreign trained lawyers and to provide the much needed practical training to those aspiring to become Legal Practitioners in Nigeria .The Lagos Campus was set up… Read More

“Deloitte” is the brand under which tens of thousands of dedicated professionals in independent firms throughout the world collaborate to provide audit, consulting, financial advisory, risk management and tax services to selected clients. These firms are members of Deloitte Touche Tohmatsu Limited (DTTL), a UK private company limited by guarantee. Each member firm provides services in… Read More

ABOUT SERVETEK: Servetek Engineering Nigeria Ltd is an indigenous company resolutely raising the bar for homegrown enterprise. Established in 1996 by a team of four visionary individuals, the company has grown into a 400-plus-strong business with services spanning telecommunications, construction, and investment – becoming a major player in the Nigerian infrastructure engineering sector. Initially catering… Read More

Challenge: The Nigerian National Petroleum Corporation (NNPC) is the National Oil Corporation through which the federal government of Nigeria regulates and participates in the country’s petroleum industry. NNPC by law manages the joint venture between the Nigerian federal government and a number of foreign multinational corporations. Through collaboration with these companies, the Nigerian government conducts… Read More

The Customer GlaxoSmithKline Nigeria   Challenge This was a vital project, dependent upon the cabling network connecting various departments and systems across the massive structure. Though the buildings legacy cabling infrastructure was still adequate for the organization’s needs, GSK recognized that an upgrade would need to be initiated before this became  a constraint, which will… Read More

The Customer Federal Inland Revenue Service (FIRS)   The Challenge FIRS needs to revamp its IT infrastructure through the establishment of modern data center and extensive network to support new business direction in which subsidiaries will be poised to serve as business units responsible for their respective markets.   The Solution WECO Systems has helped FIRS… Read More

Business Challenge Improve service levels and reduce costs by providing a central repository for information about the bank that customers could access easily using Cisco’s Unified IP Contact Centre solution to provide a professional platform for interaction with both existing and new customers.   Business Results Customers now have one single number to call if… Read More

Project Details This was a Telco grade installation with contact centre calls of over 5,000/day. The major components of this solution was IPT, IPCC, Email integration Manager, Web integration manager, Fax integration and Unity voice mail. The IVR scripts was done in 5 major languages namely, Hausa, Ibo, Yoruba, English and Pidgin, the essence of… Read More